Remove steps and allow inbound, outbound or click calls to auto-connect based on agent status
Automatically transition agent status based on call events and workflows
Simple notification experience directly in the interface for relevant messages and events
Easily take any call action - initiate conference, attended transfer, etc. from a single modal
Ensure assigned agents are present and aware of campaigns with a simple invite mechanism
Configure viewable metrics for agents to visualize their own key performance indicators and progress