An Interface Built
for Agents
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Automate mundane tasks and give your agents a better experience
Features
Make your agents’ lives easier and drive results for the business
Auto-Answer
Remove steps and allow inbound, outbound or click calls to auto-connect based on agent status
Easy Agent Status
Automatically transition agent status based on call events and workflows
On Screen Notifications
Simple notification experience directly in the interface for relevant messages and events
Full Call Control
Easily take any call action - initiate conference, attended transfer, etc. from a single modal
Campaign Awareness
Ensure assigned agents are present and aware of campaigns with a simple invite mechanism
View Performance Metrics
Configure viewable metrics for agents to visualize their own key performance indicators and progress
Get Beta Access to Multi-channel
A single pane of glass for agents to manage all their customer interactions. With multi-channel, you’ll be able to automatically determine a customer’s preferred channel and meet them where they are.
Sign up for access to our beta and see how your team can benefit from organizing and prioritizing all your channels in one place.
