Schedule call flows to automatically turn on/off and automatically enable after-hours workflows
Prioritize multiple skills to route calls based on a combination of agent characteristics
Easily add steps and triggers to a call flow to build menus and create follow up actions
Turn any menu or set of actions into a script that can easily be reused for overlapping use cases
Easily assign queues for different teams and campaigns and instantly move agents between queues on-demand
A simple yet sophisticated interface to make call flows easy to build for any supervisor or admin